Cancellation Policy
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- Object
This Cancellation Policy governs the conditions applicable to the cancellation, amendment, and refund of bookings and services booked through Bridge Partners S.L. (CIF pending assignment), with the aim of ensuring transparent and efficient management for both our clients and the owners, shipowners, and collaborators involved in the provision of services.
The contracting of any service or charter through Bridge Partners S.L. implies express acceptance of this Cancellation Policy.
- Cancellation request
Cancellation requests must be made in writing via email to:
Email mobydickboat@gmail.com
You may also contact us by telephone via the number published on our website to report any issues relating to your booking.
Cancellation will not be considered effective until it has been expressly received and confirmed by Bridge Partners S.L.
- Cancellations made more than 30 days in advance
Where cancellation is notified at least thirty (30) calendar days prior to the scheduled embarkation date, the client shall be entitled to a refund of the amounts paid, subject to a penalty equivalent to twenty per cent (20%) of the total amount of the charter contract.
As a deposit of fifty per cent (50%) of the total charter cost is paid to confirm the booking, the amount to be refunded to the customer will be equivalent to thirty per cent (30%) of the total charter cost.
Furthermore, in the event of cancellation within this period, the customer will not be required to pay the remaining fifty per cent (50%) of the outstanding balance for the charter booked.
The amounts retained for cancellation shall be considered as liquidated damages for losses arising from the reservation of the vessel, the blocking of dates, administrative and management costs, as well as the loss of opportunities for contracting with third parties.
Consequently, the maximum penalty applicable for cancellations made more than thirty (30) days in advance shall be twenty per cent (20%) of the total charter cost, except in cases where a full refund is due in accordance with this policy.
- Cancellations made with less than 30 days' notice
Cancellations communicated less than thirty (30) calendar days before the scheduled embarkation date will not be entitled to any refund of amounts paid for the boat reservation.
Consequently, fifty per cent (50%) of the total charter fee paid as a deposit will be considered non-refundable.
The retention of said amount is in response to the availability commitments acquired, the immobilisation of the vessel during the reserved period, the administrative and management costs incurred, as well as the impossibility of guaranteeing a new booking of the vessel on dates close to the planned departure.
However, the client will not be obliged to pay the remaining outstanding charter amount when cancellation occurs within this period, unless there is an express agreement to the contrary or a specific regime has been contractually agreed for certain services.
- Full refund assumptions
Regardless of the cancellation period, the customer shall be entitled to a full refund (100%) of the amounts paid in the following circumstances:
- a) Adverse weather conditions
When weather conditions reasonably prevent navigation or compromise the safety of the vessel and its occupants, as determined by the owner or charterer based on official weather reports and maritime safety criteria.
- b) Justified medical reasons
When the client or a direct family member is affected by an illness, accident, or other serious medical circumstance that reasonably prevents boarding or undertaking the chartered trip.
For the purposes of this policy, direct family members shall be considered to include the client's spouse or civil partner, parents, children, and siblings.
In these cases, sufficient documentary evidence shall be mandatory.
- c) Impossibility of service provision
When, due to causes attributable to the owner, shipowner, service provider or Bridge Partners S.L., the charter cannot take place on the agreed date and it is not possible to offer a reasonable alternative accepted by the client.
- d) Force majeure
When extraordinary, unforeseeable and unavoidable circumstances beyond the will of the parties occur which objectively make it impossible to perform the contracted service.
- Supporting documentation
Bridge Partners S.L. may request the documentation necessary to verify the cause alleged by the client.
By way of illustration only, the following may be required:
- Medical certificates.
- Hospital reports.
- Official weather reports.
- Justificatory documents issued by competent authorities.
- Any other documentation reasonably necessary to substantiate the situation alleged.
Bridge Partners S.L. will analyse the documentation provided and resolve the refund request based on objective, reasonable criteria, taking into account the circumstances of each case.
Failure to provide the required documentation may result in the refusal of the requested refund.
- Reservations or service modifications
Requests to amend dates, times or service conditions will be subject to availability and will be assessed on an individual basis.
Bridge Partners S.L. will make all reasonable efforts to accommodate modification requests, but this does not imply an obligation to accept them.
- Refund period
Once the cancellation with the right to a refund has been approved, the refund will be processed using the same payment method as that used by the customer, unless otherwise expressly agreed.
The estimated time for the refund will be between seven (7) and fourteen (14) working days from the confirmation of cancellation.
- Contact us
For any enquiries regarding cancellations, modifications, or refunds, please contact us via:
Bridge Partners S.L.
Cost, Insurance, and Freight Awaiting assignment
Email mobydickboat@gmail.com
Telephone The one published on the official website.
- Applicable legislation and conflict resolution
This Cancellation Policy shall be governed by and construed in accordance with Spanish law.
Any controversy that may arise in relation to its interpretation, application or execution shall be resolved in accordance with consumer and user protection regulations that are applicable at any given time.
- Policy changes
Bridge Partners S.L. reserves the right to amend this Cancellation Policy to adapt to legal, operational, or commercial changes. Amendments will be published on the website and will come into effect from their publication date.
