{"id":2019,"date":"2026-06-09T13:37:56","date_gmt":"2026-06-09T11:37:56","guid":{"rendered":"https:\/\/mobydickboats.com\/?page_id=2019"},"modified":"2026-06-09T13:39:56","modified_gmt":"2026-06-09T11:39:56","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/mobydickboats.com\/en\/politica-de-cancelacion\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"
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Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Object<\/strong><\/li><\/ol>

    This Cancellation Policy governs the conditions applicable to the cancellation, amendment, and refund of bookings and services booked through Bridge Partners S.L. (CIF pending assignment), with the aim of ensuring transparent and efficient management for both our clients and the owners, shipowners, and collaborators involved in the provision of services.<\/p>

    The contracting of any service or charter through Bridge Partners S.L. implies express acceptance of this Cancellation Policy.<\/p>

    1. Cancellation request<\/strong><\/li><\/ol>

      Cancellation requests must be made in writing via email to:<\/p>

      Email<\/strong> mobydickboat@gmail.com<\/a><\/p>

      You may also contact us by telephone via the number published on our website to report any issues relating to your booking.<\/p>

      Cancellation will not be considered effective until it has been expressly received and confirmed by Bridge Partners S.L.<\/p>

      1. Cancellations made more than 30 days in advance<\/strong><\/li><\/ol>

        Where cancellation is notified at least thirty (30) calendar days prior to the scheduled embarkation date, the client shall be entitled to a refund of the amounts paid, subject to a penalty equivalent to twenty per cent (20%) of the total amount of the charter contract.<\/p>

        As a deposit of fifty per cent (50%) of the total charter cost is paid to confirm the booking, the amount to be refunded to the customer will be equivalent to thirty per cent (30%) of the total charter cost.<\/p>

        Furthermore, in the event of cancellation within this period, the customer will not be required to pay the remaining fifty per cent (50%) of the outstanding balance for the charter booked.<\/p>

        The amounts retained for cancellation shall be considered as liquidated damages for losses arising from the reservation of the vessel, the blocking of dates, administrative and management costs, as well as the loss of opportunities for contracting with third parties.<\/p>

        Consequently, the maximum penalty applicable for cancellations made more than thirty (30) days in advance shall be twenty per cent (20%) of the total charter cost, except in cases where a full refund is due in accordance with this policy.<\/p>

        1. Cancellations made with less than 30 days' notice<\/strong><\/li><\/ol>

          Cancellations communicated less than thirty (30) calendar days before the scheduled embarkation date will not be entitled to any refund of amounts paid for the boat reservation.<\/p>

          Consequently, fifty per cent (50%) of the total charter fee paid as a deposit will be considered non-refundable.<\/p>

          The retention of said amount is in response to the availability commitments acquired, the immobilisation of the vessel during the reserved period, the administrative and management costs incurred, as well as the impossibility of guaranteeing a new booking of the vessel on dates close to the planned departure.<\/p>

          However, the client will not be obliged to pay the remaining outstanding charter amount when cancellation occurs within this period, unless there is an express agreement to the contrary or a specific regime has been contractually agreed for certain services.<\/p>

          1. Full refund assumptions<\/strong><\/li><\/ol>

            Regardless of the cancellation period, the customer shall be entitled to a full refund (100%) of the amounts paid in the following circumstances:<\/p>

            1. a) Adverse weather conditions<\/strong><\/li><\/ol>

              When weather conditions reasonably prevent navigation or compromise the safety of the vessel and its occupants, as determined by the owner or charterer based on official weather reports and maritime safety criteria.<\/p>

              1. b) Justified medical reasons<\/strong><\/li><\/ol>

                When the client or a direct family member is affected by an illness, accident, or other serious medical circumstance that reasonably prevents boarding or undertaking the chartered trip.<\/p>

                For the purposes of this policy, direct family members shall be considered to include the client's spouse or civil partner, parents, children, and siblings.<\/p>

                In these cases, sufficient documentary evidence shall be mandatory.<\/p>

                1. c) Impossibility of service provision<\/strong><\/li><\/ol>

                  When, due to causes attributable to the owner, shipowner, service provider or Bridge Partners S.L., the charter cannot take place on the agreed date and it is not possible to offer a reasonable alternative accepted by the client.<\/p>

                  1. d) Force majeure<\/strong><\/li><\/ol>

                    When extraordinary, unforeseeable and unavoidable circumstances beyond the will of the parties occur which objectively make it impossible to perform the contracted service.<\/p>

                    1. Supporting documentation<\/strong><\/li><\/ol>

                      Bridge Partners S.L. may request the documentation necessary to verify the cause alleged by the client.<\/p>

                      By way of illustration only, the following may be required:<\/p>